FREQUENTLY ASKED QUESTIONS

QUESTION: What does Jtcstore.com offer? Where is it located ?


ANSWER : Jtc store offers a wide variety of food and grocery items online, both for retail and wholesale.We sell online, but you can see/buy our products, showcased at Best Buy, Bridge street, Castries (opp. General Post Office), 9am -4pm weekdays, 9am-1pm Saturday.




QUESTION : How does it differ from other supermarkets?


ANSWER: We carry a range of unique products, in addition to items commonly found in supermarkets. These include Health,Vegan, Immunity Boosters, a wide range of Indian, Chinese, Middle Eastern, Italian, African, Mexican,and of course , Caribbean products.




QUESTION :  What are the advantages of shopping with JTCstore.com?


ANSWER : You can shop 24/7 with us, from the comfort of your own home. We also make home deliveries, right at your doorstep . Plus, we offer regular deals to our members , apart from our very competitive prices.You can also make a request for a specific item and we will source it for you.




QUESTION : How do I find an item of my interest on your site?


ANSWER : The Menu button gives you an overview of all the items we carry. For a specific product, we strongly recommend your using the search button.




QUESTION : How do I place an order?


ANSWER : Select the item you like, and add to your shopping cart .The site will guide you through the process.




QUESTION : Do you charge for delivery?


ANSWER : Our delivery policy is listed under “Delivery & Payment”. Although our delivery charges are minimal, there is NO delivery charge if you pick up the order at specified locations.




QUESTION : Do you have special coupons/deals? How do I get informed about them?


ANSWER : We regularly run promotions. Check under “ Coupons” tab for current deals. Once you like and follow our page, these deals will automatically show up on your FB/email accounts.




QUESTION : What is “Members only” tab? How do I become a member?


ANSWER : We run special discounts for our registered members. Provide your email address on the membership form. Also, like and follow the page to be informed about specials, on social media.




QUESTIONS : Do you have any specials for Senior Citizens ?


ANSWER : Yes, we deliver free of charge to our Senior citizens ,once the order is above EC$100.




QUESTIONS : Can somebody assist, in case I want to know more about the product, or need help in ordering?


ANSWER : You can send us a message in the chat window on the website, or send Whatsapp to 285 8555 / 485-3555, we will get back to you at the earliest we can.




QUESTION : Can I pay by a Credit or Debit card?


ANSWER : At present, our terms are cash on delivery. We will soon have the credit/debit card facility set up for payment online or at delivery.





All prices are retail prices in Saint Lucia, in Eastern Caribbean (EC) dollars, inclusive of VAT if applicable.  Products available in most of the leading supermarkets on the island. Prices constantly being updated. Items advertised may not be in stock. Our Customer Service Department will respond to you as promptly as possible by email, telephone or via our website chat.

You can also contact us by sending your queries or orders to us via WhatsApp at 285-8555.

Contact us

Distribution Center :

A3 St Lucia Free Zone

Vieux Fort, Saint Lucia.

sales@jtcstore.com

WhatsApp No. (SLU) 285-8555 / 485-3555

Administration Office :

Monument Road, Morne Fortune

Castries, Saint Lucia.

​Tel: 758-484-0155

sales@jtcstore.com

How should we contact you ?

Sales & Tele-Marketing :

Monument Road, Morne Fortune,

Castries, Saint Lucia.

sales@jtcstore.com

WhatsApp No. (SLU) 285-8555 / 485-3555

  • Facebook

2020 JTCSTORE  ALL RIGHTS RESERVED