FREQUENTLY ASKED QUESTIONS

QUESTION: What does Jtcstore.com offer? Where is it located ?

ANSWER : Jtc store offers a wide variety of food and grocery items online, both for retail and wholesale.We sell online, but you can see/buy our products, showcased at Best Buy, Bridge street, Castries (opp. General Post Office), 9am -4pm weekdays, 9am-1pm Saturday.



QUESTION : How does it differ from other supermarkets?

ANSWER: We carry a range of unique products, in addition to items commonly found in supermarkets. These include Health,Vegan, Immunity Boosters, a wide range of Indian, Chinese, Middle Eastern, Italian, African, Mexican,and of course , Caribbean products.



QUESTION :  What are the advantages of shopping with JTCstore.com?

ANSWER : You can shop 24/7 with us, from the comfort of your own home. We also make home deliveries, right at your doorstep . Plus, we offer regular deals to our members , apart from our very competitive prices.You can also make a request for a specific item and we will source it for you.



QUESTION : How do I find an item of my interest on your site?

ANSWER : The Menu button gives you an overview of all the items we carry. For a specific product, we strongly recommend your using the search button.



QUESTION : How do I place an order?

ANSWER : Select the item you like, and add to your shopping cart .The site will guide you through the process.



QUESTION : Do you charge for delivery?

ANSWER : Our delivery policy is listed under “Delivery & Payment”. Although our delivery charges are minimal, there is NO delivery charge if you pick up the order at specified locations.



QUESTION : Do you have special coupons/deals? How do I get informed about them?

ANSWER : We regularly run promotions. Check under “ Coupons” tab for current deals. Once you like and follow our page, these deals will automatically show up on your FB/email accounts.



QUESTION : What is “Members only” tab? How do I become a member?

ANSWER : We run special discounts for our registered members. Provide your email address on the membership form. Also, like and follow the page to be informed about specials, on social media.



QUESTIONS : Do you have any specials for Senior Citizens ?

ANSWER : Yes, we deliver free of charge to our Senior citizens ,once the order is above EC$100.



QUESTIONS : Can somebody assist, in case I want to know more about the product, or need help in ordering?

ANSWER : You can send us a message in the chat window on the website, or send Whatsapp to 285 8555 / 485-3555, we will get back to you at the earliest we can.



QUESTION : Can I pay by a Credit or Debit card?

ANSWER : At present, our terms are cash on delivery. We will soon have the credit/debit card facility set up for payment online or at delivery.



All retail prices are in US Dollars and in your local currency, ( BBD $, T&T $, CAN$, UK Pounds, Euros or Indian Rupees  for customers from abroad wanting to purchase items for their families in Saint Lucia). All prices are inclusive of VAT if applicable.  Products available in many leading supermarkets on the island. Prices are constantly being updated. Items advertised may not be in stock. Our Customer Service will respond to you as promptly as possible by email, telephone or via our website chat.

You can also contact us by sending your queries or orders to us via WhatsApp at 285-8555.

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Contact us

Administration Office :

Monument Road, Morne Fortune

Castries, Saint Lucia.

​Tel: 758-484-0155

sales@jtcstore.com

How should we contact you ?

Sales & Tele-Marketing :

Monument Road, Morne Fortune,

Castries, Saint Lucia.

sales@jtcstore.com

WhatsApp No. (SLU) 285-8555 / 485-3555

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                                           PRIVACY POLICY

This privacy policy sets out how JTCSTORE.COM uses and protects any information that you give JTCSTORE.COM when you use this website.

JTCSTORE.COM is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website,  then you can be assured that it will only be used in accordance with this privacy statement.  JTCSTORE.COM may change this policy from time to time by updating this page.  You should check this page from time to time to ensure that you are happy with any changes.

Information Collection, Use, and Sharing

The information collected on this site or that you voluntarily give us via email or other direct contact from you will be secure and unavailable to any other party.

We may collect The following information is what we may collect from you to meet your requests.

1.            name

2.            contact information including email address.

3.            demographic information such as postcode, preferences and interests.

The information we gather is meant to facilitate establishing systems which can help in giving better  and prompt service to you.  We will also use this information collected, to maintain internal record keeping, or  for improving products and services provided by us.

All information sought from you is voluntary, and you are always at liberty to refuse giving any information or asking to erase all data pertaining to you identity. We can set up your account with a pseudo  ID data, after you have accepted giving us an indemnity.

                                

                                        Legal Disclaimer

Unless expressly indicated in the product description, JTCSTORE.COM is not the manufacturer of the products sold on our website. While we work to ensure that product information on our website is correct, manufacturers may alter their product information. Actual product packaging and materials may contain more and/or different information than shown on our website. If you have any specific product queries, please contact the manufacturer.

For medicinal products, content on our website is not intended to be used to diagnose, treat, cure, or prevent any disease or health condition or to substitute advice given by medical practitioners, pharmacists or other licensed health care professionals. You should contact your health care provider immediately if you suspect that you have a medical problem. You should always read the labels, warnings and instructions provided with the product before using or consuming it and not solely rely on the information presented on our website. 

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