FREQUENTLY ASKED QUESTIONS
QUESTION: What does Jtcstore.com offer? Where is it located ?
ANSWER : Jtc store offers a wide variety of food and grocery items online, both for retail and wholesale.We sell online, but you can see/buy our products, showcased at Best Buy, Bridge street, Castries (opp. General Post Office), 9am -4pm weekdays, 9am-1pm Saturday.
QUESTION : How does it differ from other supermarkets?
ANSWER: We carry a range of unique products, in addition to items commonly found in supermarkets. These include Health,Vegan, Immunity Boosters, a wide range of Indian, Chinese, Middle Eastern, Italian, African, Mexican,and of course , Caribbean products.
QUESTION : What are the advantages of shopping with JTCstore.com?
ANSWER : You can shop 24/7 with us, from the comfort of your own home. We also make home deliveries, right at your doorstep . Plus, we offer regular deals to our members , apart from our very competitive prices.You can also make a request for a specific item and we will source it for you.
QUESTION : How do I find an item of my interest on your site?
ANSWER : The Menu button gives you an overview of all the items we carry. For a specific product, we strongly recommend your using the search button.
QUESTION : How do I place an order?
ANSWER : Select the item you like, and add to your shopping cart .The site will guide you through the process.
QUESTION : Do you charge for delivery?
ANSWER : Our delivery policy is listed under “Delivery & Payment”. Although our delivery charges are minimal, there is NO delivery charge if you pick up the order at specified locations.
QUESTION : Do you have special coupons/deals? How do I get informed about them?
ANSWER : We regularly run promotions. Check under “ Coupons” tab for current deals. Once you like and follow our page, these deals will automatically show up on your FB/email accounts.
QUESTION : What is “Members only” tab? How do I become a member?
ANSWER : We run special discounts for our registered members. Provide your email address on the membership form. Also, like and follow the page to be informed about specials, on social media.
QUESTIONS : Do you have any specials for Senior Citizens ?
ANSWER : Yes, we deliver free of charge to our Senior citizens ,once the order is above EC$100.
QUESTIONS : Can somebody assist, in case I want to know more about the product, or need help in ordering?
ANSWER : You can send us a message in the chat window on the website, or send Whatsapp to 285 8555 / 485-3555, we will get back to you at the earliest we can.
QUESTION : Can I pay by a Credit or Debit card?
ANSWER : At present, our terms are cash on delivery. We will soon have the credit/debit card facility set up for payment online or at delivery.